How do I get a defective product replaced?

We are sorry to learn you experienced a problem with a CRAYOLA product. We are concerned about our consumers and any issue that occurs. We would like the opportunity to discuss it with you. Feel free to call or text us at 1-800-272-9652 weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our contact us page.