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Preguntas frecuentes

  • Crayola® does not produce a product called “watercolor markers.” Since most Crayola markers are water-based, they are frequently referred to as “watercolor markers” or “watercolor pens.” Learn more about Crayola Marker products here.

    If you have additional questions, we would love to hear from you! Feel free to call or text us at 1-800-272-9652 on weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, click here.
  • The basic ingredients in Crayola® Markers are water and dye. A common experiment is to use paper chromatography to separate the dyes. When performing this experiment, you will find that not all Crayola Marker colors separate into different colors due to the nature of dyes utilized in creating marker colors. (Brown, violet and green markers work best). For example, only one dye is used to make our red color marker, but a number of dyes are used to make our brown color marker. In a chromatography experiment, the brown will separate into different colors; however, the red will not. A craft involving chromatography is available on our website at Crayola's chromatography craft page.

  • Your Crayola markers may have dried out if left uncapped. Below are some suggestions to help revive them.


    1. Color-Change Doodle Markers:
      • Replace the cap for 72 hours (about 3 days) before attempting to use it again.
    2. Color Wonder Markers:
      • Not water-based and cannot be revived.
      • Try wiping the nib clean, cap the marker, and store with the tip down overnight if left uncapped briefly.
    3. Fine-Point and Ultra-Fine Point Doodle Markers:
      • Cannot be revived as they are permanent marker inks.
    4. Gel Markers:
      • Rub the marker back and forth on the drawing surface.
      • If still dry, replace the cap for 2-3 hours.
      • Alternatively, dip the tip in warm water for about 5 seconds, recap, and wait 24 hours before trying again.
    5. Non-Water-Based Markers:
      • These markers are permanent and cannot be revived.
    6. Take Note! Gel Pens:
      • Tap the tip against paper to engage and disengage the tip until writing comes back.
      • If unsuccessful, the pen may be empty even if some ink appears to be remaining.
    7. Water-Based Markers (Regular, Washable, Ultra-Clean, Dual-Ended Doodle, Washable No-Drip & Project Paint Brush Pens):
      • Dip the tip in warm water for about 5 seconds.
      • Recap the marker and wait 24 hours before using it again.

    Where can I find more information about Crayola Marker products and proper storage tips?

    Need Further Assistance?

    • We're here for you! Call or text us at 1-800-272-9652 on weekdays between 9 AM and 4 PM Eastern Time. Text charges may apply. If you prefer, visit our Support Page to send us an email.
  • As we deepen our commitment to sustainability, we're researching what programs will make the most significant impact and help us advance our sustainability goals, like our commitment to significantly reduce emissions from our business operations by 2030.


    We have already taken several steps to make our products and operations more sustainable by focusing our efforts on renewable energy and packaging initiatives.

    • Renewable Energy: The 20-acre solar farm on our Crayola campus in Pennsylvania provides the electricity to make 1 billion crayons, 700 million markers a year, and 120 million jars of paint.
    • Plastics Reduction: In the last 10 years, we've redesigned our broad line markers to save an estimated 2 million pounds of plastic versus its previous design.
    • Packaging: We make our marker Classpack packaging with 100% recycled cardboard. Starting in 2023, this packaging, along with crayon sleeves, will be made with natural cardboard instead of bleached cardboard, which will reduce C02e emissions by an estimated 100 metric tons per year.
    • Carbon Footprint: Crayola, through our parent company Hallmark, joined the Science Based Target initiative, a collaboration of global nonprofit organizations, businesses, and world governments that set goals to limit global warming to not exceed 1.5°C. To achieve this, participating organizations will need to reduce carbon emissions significantly by 2030. Crayola sources raw materials locally and manufactures many crayons and markers close to where they are used, which helps reduce the carbon footprint. In fact, Crayola has reduced CO2e emissions from our company-owned facilities' direct and indirect energy sources by 82% since 2019, with investments in renewable energy, as well as efficiencies in our US manufacturing process. (Direct energy includes the gasoline, oil, natural gas, etc. used while indirect emissions are created when the energy is produced but not where it is used.)
    • Reforestation: Most Crayola colored pencils are made from wood that is reforested in an 8,288 hectare pine farm in Brazil. Each year 300,000 seedlings are planted to restore the forest.


    For more information on Crayola sustainability efforts, check Crayola's Sustainability Page.

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