To retrieve your e-card sent from Crayola.com, first try to click on the URL provided in the notification e-mail you received. Some e-mail programs or older browsers may "break" the long URL into two lines or not have an active link directly to your card. If that happens and you click on the link, you may receive an error on Crayola.com stating that your card cannot be found. If this happens, please visit http://www.crayola.com/cardcreator/ecard_pickup.cfm and enter the card number as it appears in your notification message. Because of the URL's length, typing it character-for-character can easily result in a typo. Please note that the URL contains the number zero and not the letter O. We recommend you copy the entire URL message and paste it into the field found after clicking on the above link. You can copy the URL by highlighting it and then choosing Copy from the Edit option on your browser. Be sure and then choose Paste from the Edit option once you get to the card number entry field. This same copy/paste feature can be accomplished by highlighting the complete URL and then choosing the CTRL key and the letter c simultaneously (copy). To paste in the card number entry field, choose CTRL and the letter v (paste) also simultaneously.
If you have additional questions, we would love to hear from you! Feel free to call or text us at 1-800-272-9652 weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our contact us page.