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Have questions about your Crayola Camera Color app? We have the answers!

Where can I get the free app?

• The Crayola Lights Camera Color App is available on the App Store and Google Play Stores in the USA.
• Don’t have a mobile device or don't have access to the app? Access the website version available at Crayola.com to upload and print photos from your computer.

For best photo results:

• Make sure you're in a well-lit area.
• Capture your image on a solid background.
• Adjust the filter slider to get the best result for your photo.

What age is this app appropriate for?

• 5+

Is this App available in different languages?

• Not currently

Does this app collect data?

• Safety is a top priority for Crayola and digital privacy is no different. This app does not collect any personally identifiable information. It is COPPA and GDPR compliant and certified by Privo, an independent children’s digital safety agency. The app itself is an offline experience, meaning there is no risk of children interacting with others online. All photos and coloring creations are stored locally on your device, not in the cloud. Anonymous usage data may be collected in a COPPA and GDPR compliant manner for the explicit purpose of helping Crayola improve the app experience. Learn more by viewing our Privacy Policy.

What kind of connection is required to use the app?

• No data connection (WIFI or cellular) is required to use the app.

Are there in-app purchases?

• No, there are no in-app purchases.

How do I print my coloring pages?

• Yes, you can print directly from the app with a wireless printer! On the home screen simply tap the coloring page you want to print to select the Details view, then tap the Print button on the right. Your device will bring up your Printer Options, select your wireless printer and configure settings as needed.

Tips for Wireless Printing:

• Requires a wireless printer that is compatible with your device and is connected to the same wireless network as your device. For more detailed instructions on how to set up wireless printing or troubleshooting tips, please refer to your wireless printer’s instruction manual.

Printing from another device or PC:

• If printing wirelessly from your device is not possible, you can send the coloring page image to another device that is connected to a printer such as a laptop or PC. Save the image to your device’s photo gallery and then use your transfer method of choice, such as email. Parent supervision is recommended when transferring images.

Can I save my coloring pages?

• Yes! All coloring pages created in the app are automatically saved in the app. Coloring pages can also be saved to your device gallery.

How do I export a coloring page?

• Open the Details view by tapping a page in the Gallery.
• Tap the Export button on the right-hand side of the screen.
• Approve permission for device storage (once approved you will not be prompted again).
• The page will now appear in your Photo Library.

If permission was previously declined:

• You can give Crayola Color Camera permission by changing the setting on your device.

Can I delete any of my color pages?

• On iOS, open Settings and navigate down until you find Crayola Color Camera, toggle the Photos permission on.
• On Android, go to Settings > App Settings > Crayola Color Camera and toggle on the Storage permission. The app may automatically restart.
• Yes, coloring pages that are saved in the app can be deleted at any time by tapping on the image you wish to delete and then tapping on the delete button.
• IMPORTANT: Once an image has been deleted from the app there is no way to get it back.

Why does the app require access to my camera?

• The camera is used to take new photos for use as a coloring page. If you do not want to use the camera you can import a photo from your device.

How do I import a photo?

• Open the New Coloring Page view by tapping the ‘+’ button in the gallery.
• Tap the Import Photo button on the left-hand side of the prompt.
• Approve permission for device storage (once approved you will not be prompted again).
• Find the desired image in your Photo Library and select it.
• The image will appear in the Edit view where you can crop, scale, and position it. Make sure the image fills the rectangle that appears on screen.

WARNING: To ensure privacy and security, all data is saved locally on your device (not in the cloud). As a result, all user-created content will be lost if the app is uninstalled.

General Questions

We want you to get the very best results from your Create and Play Subscription App! Check out some commonly asked questions below. For additional questions regarding the Create & Play App, the application developer, Red Games, can help! Visit the Crayola Create & Play website, or contact them directly by email at: [email protected].

Why did Crayola introduce the Create and Play app?

• As a leader in creativity, we believe there is an opportunity to inspire children to develop and express their imaginations, both physically and digitally. The app features exciting content and interactive activities that are thoughtfully designed to spark kids’ imaginations and help them develop beneficial skills such as logic, creativity, and self-expression.

What is the age grade for the app?

• 3+

Is this app educational?

• Yes! Crayola Create and Play is a fun learning app designed especially for kids to help them develop skills through creative play and learning. Every activity in Crayola Create and Play was designed to encourage kids' creative growth and align with age-appropriate child development milestones. Check out what the app has to offer on the Crayola Create & Play website.

Why is there a cost for the app?

• As the leader in children’s creativity tools, we’ve set out to make a creative, fun and educational app that parents can trust. Like any Crayola product, we invested our best effort in developing an app that delivers a premium quality experience that is completely safe and worry free for kids and parents. New content will always be in development and added each month.

What are the security features?

• Safety is a top priority for Crayola and digital privacy is no different. This app does not collect any personally identifiable information. It is COPPA and GDPR compliant. The app itself is a solo experience, so there is no risk of children interacting with others online. In addition, your child’s creations are stored locally, thereby preventing access to their UGC (user generated content) by anyone else. Any usage data collected from the app is anonymous and used only for future development of the app.

Why does the app require access to my camera?

• Access to your device’s camera is needed to create photo coloring pages in the Color Camera section. Crayola has no access to the photos taken and created within the app. Images are only viewable in the app or if saved to your device. No images are transmitted or collected from the app.

The sound on my device is on, but I cannot hear anything in the app?

• Check the Parents section in the app and select to turn on the sound effects and game music.
• Some phones will not play sound in the app if the phone is set to vibrate. Simply turn this setting off and try using the sound feature in the app again.
• Visit the Crayola Create & Play FAQ page for device specific details.

Subscription Questions

How does the subscription work?

• Subscribing to the app gives you full access to all that Crayola Create and Play has to offer. Your app store account is used to purchase your subscription within the app and ties it directly to the device your app store account is logged into. For more information about managing subscriptions, please visit the Crayola Create & Play website, or contact the application developer, Red Games, by email at: [email protected].

Are there in-app purchases?

• No, there are no in-app purchases except for one monthly or yearly fee that provides full access to the app, current content and features.

Is there a free version?

• There is a free 7-day trial included with a new subscription. Cancel before the 7th day to avoid charges.

When does the free trial end?

• The free trial ends after the 7th day. The billing period begins automatically after the free trial. Trials must be cancelled before the 7th day to avoid charges.

Can I have another free trial? Mine ran out before I could use it.

• The 7-day free trial is only available to users that have not purchased a subscription or have not already used the free trial offer.

Can the Crayola Create and Play Subscription be shared on multiple devices?

• Your Crayola Create & Play subscription may be shareable across devices. For more information, please visit the Crayola Create & Play FAQ page.

Am I able to cancel my subscription at any time? How can I cancel?

• Subscriptions can be cancelled at any time. For more information, please visit the Crayola Create & Play FAQ page.

Important: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged.

Please be aware that cancelling stops the automatic billing for the next month, but does not issue a partial refund for the current month. Access to the app will remain until the current month runs out. Months are counted from the user's sign-up date, not calendar months.

WARNING: You will not have access to any of the content created within the app once your subscription has ended.

Have additional questions or need help with the app? The application developer, Red Games, is best able to help you resolve issues with your app. Contact them directly at the Create & Play Support Page or by email at: [email protected].

Our experts recommend the following tips for best results.

• A little ink goes a long way! A few drops of the ink is all you need for your masterpiece.
• Don't pump too fast. This could cause your unit to skip. If this happens, slow down and start again.
• After you're finished creating, clean your unit by wiping it with a paper towel.
• Use the storage compartment on the bottom of the base to stay organized.

 

Our experts have a few tips to help your creativity bloom with the Crayola® Paper Flower Science Kit.

For Best Results:

• Protect clothing and work surface before starting.
• Wipe water and ink spills immediately.

Cleaning Tips:

• Rinse and dry all pots, covers, funnels, and watering can.
• Recap ink bottles and markers.
• Wipe away any spills from work surfaces.

Looking for refills?

• Need another bouquet? White coffee filters are the perfect alternative to paper petals because they mimic the wicking process of the ink into the paper.
• Have leftover ink? To make your creativity bloom again, rinse the used cores and tips under running water to clean up as much of the ink as possible. Just be sure to wipe up any ink right away and let the cores and tips dry thoroughly. We’ve found this craft hack works best when the ink is fresh and hasn’t had too much time to set.

 

Having trouble with your Crayola app? Try our troubleshooting tips!

App Troubleshooting Tips:

• Crayola Adventures FAQ
• Crayola Color Camera FAQ
• Crayola Create and Play FAQ
• Crayola Scribble Scrubbie Pets FAQ