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Have questions about your Scribble Scrubbie app? We have the answers!

Where is the Scribble Scrubbie App available?

• Check for the app on the Apple App Store, Google Play Store, and Amazon App Store.

What kind of connection is required to use the app?

• A data connection (Wi-Fi or cellular) is only required if you choose to make purchases within the app and to watch videos in the theatre. All other features work offline.

How do I unlock a new Scribble Scrubbie pet?

• PLAY: A new pet can be earned, along with other rewards, every time the reward meter at the top of the screen is filled. Activities like coloring, washing, feeding, taking photos, watching videos, and playing with your Scribble Scrubbie pets will help fill the pet meter. All Scribble Scrubbie pets can be unlocked through play, no purchase necessary.
• SCAN UP: If you have a Scribble Scrubbie package, the UPC can be scanned or manually entered to immediately unlock all of the pets included in that product. Scan the UPC by visiting your pet collection and tap the "add pet" button in the top right to scan a UPC. If you are not able to scan the UPC, it can be entered manually in the “Parents” section of the app by scrolling down to the FAQ "How do I unlock a new Scribble Scrubbie?". Keep in mind, unlocked pets may differ from those in the product you scanned. If you no longer have your Scribble Scrubbie package to scan, all 32 pets can still be unlocked through play.
• IN-APP PURCHASE: One-time in-app purchases are available to expand your collection.

What are pet upgrades and how do I get them?

• Upgraded pets have a visual effect added to them, such as glow and sparkles. Below are ways you can upgrade your pets.

• Scan your Scribble Scrubbie Pets UPC code on the package to immediately upgrade the pets in that set.
• Pets earned through play can be upgraded once all the base pets have been unlocked.

Can I save my photos?

• Yes! All Scribble Scrubbie photos in the photo gallery can be saved to your device locally. In the photo gallery, simply tap the photo you want to save to make it bigger, then tap the "save to your device" button in the upper right corner. Pictures will be saved to your mobile device’s photo gallery.

Can I change my Scribble Scrubbie design?

• Absolutely! Scribble Scrubbie pets love to be washed and colored again and again! Simply tap your Scribble Scrubbie in the habitat to bring up the color or wash button. You can also color or wash your pet in the My Pets section of the app by tapping on any unlocked pet.

Will my progress in the app be saved on the cloud and accessible on multiple devices?

• To ensure privacy and security, all data is saved locally on your device. As a result, all user-created content and user progress will be lost if this app is uninstalled and will not transfer from one device to another.

Where can I view Scribble Scrubbie products online?

• Check out the adorable pets on the Crayola Scribble Scrubbie page!

Need Further Assistance?

Our friends at Red Games are ready to help! Visit the Scribble Scrubbie Pets app website for more details about the app or send an email to [email protected].

General Questions

We want you to get the very best results from your Create and Play Subscription App! Check out some commonly asked questions below. For additional questions regarding the Create & Play App, the application developer, Red Games, can help! Visit the Crayola Create & Play website, or contact them directly by email at: [email protected].

Why did Crayola introduce the Create and Play app?

• As a leader in creativity, we believe there is an opportunity to inspire children to develop and express their imaginations, both physically and digitally. The app features exciting content and interactive activities that are thoughtfully designed to spark kids’ imaginations and help them develop beneficial skills such as logic, creativity, and self-expression.

What is the age grade for the app?

• 3+

Is this app educational?

• Yes! Crayola Create and Play is a fun learning app designed especially for kids to help them develop skills through creative play and learning. Every activity in Crayola Create and Play was designed to encourage kids' creative growth and align with age-appropriate child development milestones. Check out what the app has to offer on the Crayola Create & Play website.

Why is there a cost for the app?

• As the leader in children’s creativity tools, we’ve set out to make a creative, fun and educational app that parents can trust. Like any Crayola product, we invested our best effort in developing an app that delivers a premium quality experience that is completely safe and worry free for kids and parents. New content will always be in development and added each month.

What are the security features?

• Safety is a top priority for Crayola and digital privacy is no different. This app does not collect any personally identifiable information. It is COPPA and GDPR compliant. The app itself is a solo experience, so there is no risk of children interacting with others online. In addition, your child’s creations are stored locally, thereby preventing access to their UGC (user generated content) by anyone else. Any usage data collected from the app is anonymous and used only for future development of the app.

Why does the app require access to my camera?

• Access to your device’s camera is needed to create photo coloring pages in the Color Camera section. Crayola has no access to the photos taken and created within the app. Images are only viewable in the app or if saved to your device. No images are transmitted or collected from the app.

The sound on my device is on, but I cannot hear anything in the app?

• Check the Parents section in the app and select to turn on the sound effects and game music.
• Some phones will not play sound in the app if the phone is set to vibrate. Simply turn this setting off and try using the sound feature in the app again.
• Visit the Crayola Create & Play FAQ page for device specific details.

Subscription Questions

How does the subscription work?

• Subscribing to the app gives you full access to all that Crayola Create and Play has to offer. Your app store account is used to purchase your subscription within the app and ties it directly to the device your app store account is logged into. For more information about managing subscriptions, please visit the Crayola Create & Play website, or contact the application developer, Red Games, by email at: [email protected].

Are there in-app purchases?

• No, there are no in-app purchases except for one monthly or yearly fee that provides full access to the app, current content and features.

Is there a free version?

• There is a free 7-day trial included with a new subscription. Cancel before the 7th day to avoid charges.

When does the free trial end?

• The free trial ends after the 7th day. The billing period begins automatically after the free trial. Trials must be cancelled before the 7th day to avoid charges.

Can I have another free trial? Mine ran out before I could use it.

• The 7-day free trial is only available to users that have not purchased a subscription or have not already used the free trial offer.

Can the Crayola Create and Play Subscription be shared on multiple devices?

• Your Crayola Create & Play subscription may be shareable across devices. For more information, please visit the Crayola Create & Play FAQ page.

Am I able to cancel my subscription at any time? How can I cancel?

• Subscriptions can be cancelled at any time. For more information, please visit the Crayola Create & Play FAQ page.

Important: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged.

Please be aware that cancelling stops the automatic billing for the next month, but does not issue a partial refund for the current month. Access to the app will remain until the current month runs out. Months are counted from the user's sign-up date, not calendar months.

WARNING: You will not have access to any of the content created within the app once your subscription has ended.

Have additional questions or need help with the app? The application developer, Red Games, is best able to help you resolve issues with your app. Contact them directly at the Create & Play Support Page or by email at: [email protected].

Having trouble with your Crayola app? Try our troubleshooting tips!

App Troubleshooting Tips:

• Crayola Adventures FAQ
• Crayola Color Camera FAQ
• Crayola Create and Play FAQ
• Crayola Scribble Scrubbie Pets FAQ

Our experts have a few tips to help your creativity bloom with the Crayola® Paper Flower Science Kit.

For Best Results:

• Protect clothing and work surface before starting.
• Wipe water and ink spills immediately.

Cleaning Tips:

• Rinse and dry all pots, covers, funnels, and watering can.
• Recap ink bottles and markers.
• Wipe away any spills from work surfaces.

Looking for refills?

• Need another bouquet? White coffee filters are the perfect alternative to paper petals because they mimic the wicking process of the ink into the paper.
• Have leftover ink? To make your creativity bloom again, rinse the used cores and tips under running water to clean up as much of the ink as possible. Just be sure to wipe up any ink right away and let the cores and tips dry thoroughly. We’ve found this craft hack works best when the ink is fresh and hasn’t had too much time to set.

 

Our experts recommend the following tips for best results.

• A little ink goes a long way! A few drops of the ink is all you need for your masterpiece.
• Don't pump too fast. This could cause your unit to skip. If this happens, slow down and start again.
• After you're finished creating, clean your unit by wiping it with a paper towel.
• Use the storage compartment on the bottom of the base to stay organized.