Online orders can be shipped within the 50 United States. We are unable to ship to an APO or FPO military address at this time.
Shipping options and time frames:
Regular Ground — Federal Express Ground or Federal Express SmartPost 4 - 6 business days
Express — Federal Express 2nd day Air
*Express shipping does not include processing time. Orders are shipped and delivered on business days only (Monday-Friday excluding major holidays).
All packages are tracked and the customer is given the tracking number via the shipment
Personalized products usually ship within 3 business days. All other in stock products usually ship within 1 business day.
For Damaged Items or Incorrect Shipped Items:
Please call 1-844-427-4965 or email firstname.lastname@example.org for return instructions.
For Standard Returns:
- Review the instructions on the bottom of the packing list that came with your order.
- Fill out the return section on your order packing slip.
- Write down the item(s) you are returning and check a box for the reason.
- Place the return form inside the box along with the returned merchandise.
- Affix the return address label to the outside of package.
- Drop your package off at any USPS, UPS, or Fedex facility.
- Save your tracking number.
- Once we receive your package, we will process the return within 14 calendar days.
For any questions, please contact us at email@example.com.
To request a tax exempt credit, please follow the instructions below:
- Place your online order paying the full amount (including taxes)
- Request a tax exemption (refund of tax charges) within 7 days of the order date by emailing a copy of your tax exempt certificate to: firstname.lastname@example.org
- Use the email heading to identify your request - Tax Exempt Order # xxxxxx
- Include the company name, address, phone number, and contact person with your email
If your tax exemption is approved, you will receive a credit within 14 business days.
The following are acceptable methods of payment: MasterCard, Visa, American Express, Discover and Paypal. A purchase order cannot be used for payment.
Large Order Discounts:
Discounts may be provided for large orders. To see if your order qualifies for a discount, call 844-427-2965 between 6 am and Midnight EST, 7 days a week.