If you have additional questions, we would love to hear from you! Feel free to call or text us at 1-800-CRAYOLA weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our contact us page.
Related Tips
Explore answers to common questions, helpful stain removal tips, and creative ideas for making the most of our art supplies and free resources!
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Cleaning Materials
Capture Spot and Stain Remover
Rubbing Alcohol
Sponge
Upholstery/Rug Shampoo
Dampen a sponge with rubbing alcohol to use in a blotting motion over the stain. Change the sponge as needed. Apply upholstery/carpet shampoo according to the manufacturer’s direction. If stain remains, use Capture Spot & Soil remover per the manufacturer’s direction. If stain persists, rub a wet paper towel over Fels Naptha bar soap and apply the lather to the stain, let rest for 5 minutes. Wipe off with a paper towel or cloth and hot water. Repeat as needed. -
Cleaning Materials
Paper Towels
Liquid Dish Soap Preferred Dawn or Joy
All Purpose Cleaner Windex or Formula 409
Dampen paper towels with warm water and apply liquid dish soap. Use the soapy towel to work over the area in a circular motion to loosen and remove as much putty as possible. Spray residue stain with All Purpose cleaner and wipe with paper towels. Repeat as needed. -
Cleaning Materials
Liquid Dish Soap
Rubbing Alcohol
Fels Naptha Bar Soap
Add liquid dish soap to warm water. Wash the surface with paper towels to remove as much stain as possible. Saturate a cotton ball with rubbing alcohol and blot the remaining stain. If stain persists, rub a wet paper towel over Fels Naptha bar soap and apply the lather to the stain, work in a circular motion. Rinse with water. Repeat as needed. -
Cleaning Materials
Liquid Dish Soap
Rubbing Alcohol
Fels Naptha Bar Soap
Add liquid dish soap to warm water. Wash the surface with paper towels to remove as much stain as possible. Saturate a cotton ball with rubbing alcohol and blot the remaining stain. If stain persists, rub a wet paper towel over Fels Naptha bar soap and apply the lather to the stain, work in a circular motion. Rinse with water. Repeat as needed. -
Cleaning Materials
Paper Towels
Sponge
Liquid Dish Soap Preferred Dawn or Joy
All Purpose Cleaner Windex or Formula 409
Mr Clean Magic Eraser
Spray the stained area with All Purpose cleaner and wipe with paper towels. If stain persists, dampen a sponge with warm water and liquid dish soap to work the area in a circular motion. Rinse with water. Dry the area with paper towels. Repeat as needed.
ALTERNATIVE SUGGESTION: Mr. Clean Magic Eraser can be used per the manufacturer's direction.
We are happy to offer stain removal suggestions as a service to consumers. While our methods were tested successfully, we can't guarantee results. Test each suggestion on an inconspicuous area first. Consult a professional cleaner if needed. Recommended brands are effective, but others may work too. Methods are for adult use only. Check containers for use and warnings.
Call 800-272-9652 weekdays between 9 AM and 4 PM ET if you have further questions.