Although CRAYOLA washable products are water-based and designed to wash from skin and nearly all children's clothing, the dyes and pigments included in Crayola washable products react differently to various skin types, depending on a person's body chemistry.
Normally, Crayola washable products can be removed from the skin by washing with soap and water. If you are unsuccessful with soap and water, try using baby wipes, baby oil or make-up remover. Since Crayola washable products are water-based, you may find that keeping the area moist with water will help to lift the stain.
If you have additional questions, we would love to hear from you! Feel free to call or text us at 1-800-272-9652 weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our contact us page.