We are sorry to learn your experience was less than perfect. We would like the opportunity to discuss it with you. Feel free to call or text us at 1-800-272-9652 weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our contact us page. - Not located in the United States or Canada? Learn how to contact the Crayola representative in your area by clicking here.