Listening to Consumers and Customers

To make sure we’re meeting the needs of our customers and consumers, we listen to the people who buy and use our products.

Retailers expect high levels of service and reliability from Crayola and we work to meet their needs.  Through high speed information and distribution systems, the company continues to build its reputation as a valued partner to retail customers.

When parents, teachers, kids, artists, or hobbyists have questions about our products, help is only a phone call, e-mail message, or letter away.  Consumer Affairs representatives answer more then 300,000 calls, letters, and e-mail messages every year.  By helping consumers better understand Crayola products, we gain valuable feedback to measure quality and improve our products. 

For More Information About Our Company Write:

Consumer Affairs
Crayola LLC
1100 Church Lane
Easton, PA 18044-0431


Click here to contact us electronically.

About Our Products – in the U.S. or Canada:

For Crayola®, Silly Putty®, Portfolio Series and Pop Art Pixies products, call 1-800-272-9652 (1-800-CRAYOLA).

To learn more about Crayola and its brands, be sure to visit these internet sites:

Silly Putty
Portfolio Series


To browse our Frequently Asked Questions and find Stain Removal Tips, click here.

Career Center

For more information about job opportunities at Crayola, click here.


Call Erika Merklinger (610) 253-6272, ext. 4625, for the latest in Crayola news.  You can also click here for our Media Center.


We do not offer tours in our manufacturing facilities.  To see how crayons and markers are made, please visit The Crayola EXPERIENCE, our hands-on discover center in downtown Easton.  For more information, call 610-515-8000 or click here to visit the website.