Why didn't I receive my password after I requested it?

You may not be receiving password messages from Crayola.com due to spam filtering. Your Internet Service Provider may have spam filtering enabled and it is incorrectly flagging our e-mail as unsolicited. Please check with your provider about how to allow wanted e-mail through to your account. Also, be sure to enter the e-mail address you provided in your initial registration. If you changed your e-mail address, but did not update it on your registration, the password will not be sent to the correct address. To update your registration information, please visit - https://shop.crayola.com/on/demandware.store/Sites-Crayola-Site/default/Account-Show