Crayola Virtual Design Pro products were discontinued in 2018. The applications are no longer functioning on devices with updated operating systems. Since the app does not work on current devices, it is no longer available to download. If the app was downloaded prior to it being discontinued and being used on a device with an older operating system, please see the tips below.
If you have additional questions, we want to hear from you! Feel free to call or text us at 1-800-272-9652 weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our contact us page.
GENERAL TECHNICAL TIPS
- Close any open apps running in the background. When you exit an app, it doesn’t close, it stays suspended. Too many open apps can bog down the system. (Press the home button twice quickly then swipe up to close the open apps. This closes suspended apps but does not delete them.)
- Restart the device. This is like rebooting a computer. (Hold power key on top edge of device down until you get icon to slide and power off. Once off, wait a moment and the hold power key down again to power on.)
- Uninstall and re-download the app to ensure it downloaded properly. (Touch and hold on the app icon until it begins to shake. Tap the “X” to delete the app.)
CAMERA
Q. I can’t scan the key code. The camera is not working.
A. If you cannot unlock the app or view anything through the camera on the unlock screen (the center of the screen is black with a gray square), the issue may be in the camera setting. Try the following troubleshooting:
1) Confirm there is nothing blocking the device’s camera and the camera is working properly otherwise.
2) Check the privacy settings on your device to turn on the permissions for the app to use your camera.
Q. I can’t line up the boxes to scan the template.
A. Set the booklet on a lower surface, such as a chair. The device needs to be held flat to scan the keys properly.
PRINTING
Q. When I try to email more template designs so we can print them, I receive the following message: Emailing is currently unavailable.
A. This email error appears when the app cannot access the default email account on the device. Make sure an email account is set up on the device. The easiest way to check is to "tap" on the Mail app. If it shows options to set up an email account, an account is not currently set up.
The only way the app can send an email is by using the built in mail service in iOS, which needs to be set up by the user. The email account is not specific to the My Virtual Fashion Show app, it is used across the entire iPhone.
Q. We are having difficulty printing our templates from our device.
A. It sounds like the printer is not set up to print the templates correctly from the device. We recommend emailing the template to a computer.